Wednesday, October 20, 2010

Why I HATE Car Salesmen at Carson Toyota

I went by Carson Toyota in California, to check about a light on my dashboard. A salesman outside helped me and then suggested I could turn in my 2008 Sienna for a 2011 Sienna (the same model) for the same monthly price.

We did this song and dance thing for four months, until he convinced me "I have all the numbers solid, no drive off fees, no nothing, and your payments will stay the same."

What do you think happened?

After visiting the dealer twice, I emptied my car (kid seats, toys, things I never knew I had hiding in there) and returned to Carson Toyota to discover I was a victim of 'bait and switch.' This five year veteran salesman lied to me. Lied to ME. An on-the-ball girl who crossed her t's and dotted her i's. I was so mad I cried for days. (comedy is humor plus time...I haven't had enough time, so this may come out kinda angry) (sorry loyal readers but you must know this horrid Toyota story)

I was so mad I told this salesman, who commented he'd never seen two credit scores as high as my husband and I, that the reason we had such high credit cores was that we were honest people who paid their bills and Toyota would be lucky to continue to have us as loyal customers.  (OK, I did swear a few times) and left. They didn't expect that. They thought even though they changed the deal on me, the deal we agreed on over the phone over and over and over, that I would still do this new deal because I wanted this new car so bad.

Ha.  Nope. I walked.

I walked with my story about a corrupt dealer that opened my eyes to the ugly side of car buying, that in this day and age of Toyota trying to win back loyal customers, is still going on. They all should be ashamed of themselves. (and other nasty words)

Bottom Line: Do not be a victim of car salesmen, playing you against some Wizard of Oz, hidden 'big' man behind a partition that's about to control your financial future.  What are they talking about in there?  It's your car?  How can they negotiate without YOU?  Help end this fifty year old game and be wise.  Know your price and before you go to the dealer, negotiate over the phone. And then be SURE to get EVERYTHING in writing...or they will play dumb, "Oh that car wasn't even here..." "Oh we thought you wanted the fuchsia colored car...." Do this all before you waste your time and patience.  Then email me your hero story!

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