There should be a phone number you can call, any time of the day and night, to ask a question.
The internet is no good because there is so many other distractions that by the time you've clicked on 18 other pages, you remember why you went on line in the first place. And after 2 hours you still don't have your answer. But you did buy a new dress, connect with an old friend on facebook, and even found a photo of your dead grandma's house on Google Earth.
Then it's dark, 10pm and we ask, "Where did the time go?"
Which leads us back to the beginning: There should be a phone number you can call at any time of the day and night to ask a question.